Artemis Bio-Solutions Product Returns Policy

Effective Date: 12/01/2024

At Artemis Bio-Solutions, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our returns policy below:

1. Eligibility for Returns

We accept returns of unused and unopened products within 30 days of the purchase date, provided they meet the following criteria:

  • The product is in its original condition, packaging, and includes all accessories, labels, or documentation.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

Note: Opened or used products, including those partially consumed, cannot be returned due to safety and quality assurance standards.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products marked as final sale or non-returnable at the time of purchase.
  • Custom or special-order products.
  • Products damaged due to misuse, improper handling, or storage.

3. Return Process

To initiate a return:

  1. Contact our Customer Support Team at sales@artemisbiosolutions.com or 630-359-4090 with your order number and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Ship the product back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product received).

4. Refunds and Credits

  • Approved returns will be processed within 7-10 business days after we receive the item.
  • Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
  • If the return is due to a defective or incorrect product, we will also refund the original shipping charges.

5. Exchanges

We do not offer direct exchanges. To exchange a product, please return the original item according to the process above and place a new order for the desired item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receipt with photos and details of the issue. We will work with you to provide a resolution, which may include a replacement or refund.

7. Contact Information

If you have any questions or concerns about our returns policy, please contact us:

  • Email: sales@artemisbiosolutions.com
  • Phone: 630-359-4090
  • Address: 1226 N Michael Dr Ste C Wood Dale Il 60191

Thank you for choosing Artemis Bio-Solutions. Your satisfaction is important to us!